AliExpress Online Shopping Guide

A Guide to AliExpress Safe Shopping

We now live in a digital age; the internet becomes an increasingly important part of our daily lives. As a result of this era, people became more and more dependent of what the technology can platter. One relatable example is the seemingly rise of consumers demand on online stores. In these past years, online shopping has become a trend with more and more people turning to it. Consequently, a lot of e-commerce sites appear and the competition increases. And as the competition is boosting up, shoppers now have more options to choose from at competitive prices. In this post, we shall introduce one of the leading online shopping platforms in China, AliExpress. We will show you how to buy and shop safely from

What is

Launched in 2010 by the Alibaba Group, AliExpress is a global retail marketplace which is Alibaba’s channel for express wholesale transactions, the reason it has been named as “AliExpress” (composed of Ali + Express). The wholesale platform targets small and meduim sized suppliers and buyers, to make available quality products at very affordable prices. Minimum order can be as low as 1 unit of a product, and is shipped with express delivery; in some cases, fast and free shipping is offered. It is indeed a one-stop-shop for small wholesale orders.

How to Buy From Aliexpress Yourself?

1. You have two options in shopping on Aliexpress, you can shop by directly accessing their site at or download the Aliexpress application from app store for free, and sign up for an account.

2. Browse the site, search by categories or by typing keywords associated with the specific item you are planning to buy.

Hot Products

3. Check the product catalog, and product details and specifications.


What details would you see in product page?

  • Price.This is the regular price per piece of the item.
  • Discount Price. There are instances where the item is offered at a discounted price; this is the final price per unit of the item.
  • Color/Size. This shows the colors and sizes available for you to choose.
  • The available shipping methods to choose from.
  • This is where to place the quantity of your order.
  • Total Price. The total amount you will need to pay for your order.
  • Check seller’s credibility to know if it is safe to buy from your prospective seller.

4. Check seller’s credibility to know if it is safe to buy from your prospective seller.

Before placing an order, make sure to check seller’s positive feedback rating, as well as the detailed seller rating. Here’s how:

What is Detailed Seller Ratings?

Detailed Seller Ratings are completely anonymous ratings left by the buyer after transactions have been completed. These ratings provide a reliable evaluation of seller’s performance. Detailed Seller Ratings are a part of the site’s overall feedback system, which contains three detailed options for buyers to evaluate a seller’s service and items. The Detailed Seller Ratings are based on a one- to five-star scale. Five stars is the highest rating, while one star is the lowest rating.

Details5 Star4 Star3 Star2 Star1 Star
Item as Described
How accurate was the product description?
Very AccurateAccurateNeutralInaccurateVery Inaccurate
How satisfied were you with the seller's communication?
Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
Shipping Speed
How quickly did the seller ship the item?
Very FastFastModerateSlowVery Slow

How to check Detailed Seller Ratings?

When you view the product catalog, you can find the detailed seller rating just below seller’s overall positive feedback. See the following screenshot for reference.

Aliexpress safe shopping


You can also find more detailed information by clicking the “Feedback Score” button.4

Under feedback, you may also check the comments of other customers who have bought product(s) from the seller. Sometimes other buyers uploads actual photo of the item, check it to see its actual appearance.


5. Choose the shipping method you wish to proceed with. There are sellers which offer free shipping but may take longer time for your order to arrive, or seller is charging a higher price.

6. Next, click Buy Now. Before placing your order, make sure to review your shipping address and other order details. Click Place Order after you have completed all required information.

7. On the check out page, choose the credit card you want to use and complete the required details then click Pay My Order. Your payment will be held securely by Escrow, and shall only be released to the seller after you have confirmed satisfactory receipt of your order.

8. Click Back to Order to see your order details. Wait for the supplier to ship your order; you can opt to contact the supplier for more information.

9. After the supplier has shipped your order, click Tracking to track your order. Once you have received the full shipment of your order, inspect all items carefully. If you are satisfied with your order, click Confirm Order Receive but if not click Open Dispute for resolution of any issue you may have encountered.

Is it safe to buy from Aliexpress?

A lot of people often ask if Aliexpress can be trusted. The truth is a lot of Aliexpress store actually gives a great deal, but you cannot trust every seller on this platform. Avoid sellers that do not have high positive feedback rating.

But there is actually an alternative way you can shop from Aliexpress that is more hassle-free and worry-free than when you buy on your own. It’s by using the service of an Aliexpress Agent. These agents are experienced in transacting business with Aliexpress’ suppliers and with international shipping. They offer these different services:

  • Buy for you. Choose the items you want to buy at, and then Order with them. Whenever you need help, they are there to guide & assist you.
  • Quality Check. The quality assurance team inspects each product carefully to ensure conformity with order specifications. They make sure you get the right products.
  • Combine Orders & Remove Unnecessary Packaging. Combine orders into a single package & save up to 70% in shipping cost!
  • Offer Worldwide Shipping with Reliable Shipping Partners. They ship your package according to your chosen method. Shipping takes 3 to 14 days.
  • Offer Dropshipping Services.
    • Your own Branding. Add your business logo to feature your brand.
    • Remove Price Tags. Will remove any price tags attached to the products.
    • Vast Supplier Network. No need to limit your suppliers to those who can dropship.

If you need the services of a reliable Aliexpress Agent, you can contact us thru: e-mail: [email protected], live chat/online support at .

Comments 20

  1. Uttam kumar bania

    I Have buy a watch from this site on Oct 2014 but till date I haven’t received the item, I also not received any refund, so many mail dropping for their but nothing done, please help me.

  2. ...Customer Service Team...

    Dear customer,
    Please be informed that our site “AliExpress Agent” is fully separated from the main site””.
    So that we can’t interfere purchasing processes which you order from the main site directly and not through us, order through us is trusted because we supervise on buying form the seller directly from china

    We purchase the products, assemble them in our warehouse, and check product conformity to User’s specifications, e.g. product type based on the product links the User has provided us, as well as the color, size and quantity. Then we re-pack your orders in a single package to reduce shipping cost. Once your package is ready, we ship it to you. 
    For more information about our service, pricing and membership you may check following link:
    This link will help you in doing your order with us, Looking forward serving you soon.
    Best Regards,

  3. _ Customer Service Team _

    Dear Customer,

    You are welcome . We hope you can avail of our service soon.

    Best Regards,
    Customer Service

  4. **Customer Service Team**

    Dear Customer

    You are welcome, What we do, we purchase the products instead of customers , assemble them in our warehouse, and check specifications, in terms of size and color, and we also check quality through sensory evaluation. However, we cannot guarantee the quality of the product as it can differ from one person to another. Then we re-pack your orders in a single package to reduce shipping cost.

    You can check this link to know more about our services

    To make an order you can follow this link

    Best Regards

  5. Adarsh

    I’m planning to buy PAX2 dry herb vaporizer from your site…….If I choose the DHL service how long does it take to ship( I’m from India )

  6. Lalchhanhima Renthlei

    Hi! I am from Mizoram (India), i am attracted by the items and its prices. Can you help me how to shop on this AliExpress or order the items of aliExpress safe and secure way?

    Lalchhanhima Renthlei

  7. **Customer Service Team**

    Dear Customer

    We are buying agent in China. We are not affiliated with, and our business is independent of Aliexpress. 
    For worry-free transaction, you can order with us and we handle the buying, checking, order consolidation and shipping for you, plus you get to enjoy more benefits:

    order through us is trusted because we supervise the seller directly from china but also following link will help you find the good sellers :
    this link will help you in doing your order

    Best Regards

  8. **Customer Service Team**

    Dear Customer

    Under normal circumstances, it takes 13-30 working days for your orders to arrive in your address from time of request.

    We purchase the products within 24 hours upon confirmation of your first payment, except on Saturdays and Sundays, where sellers don’t normally respond to requests and inquiries. Once your orders reach our warehouse usually it takes from 3 to 5 working days, we will prepare and send you the Final Bill.

    The time for your order to arrive is affected by the following factors:
    – Order quantity
    – Number of shops
    – The speed of the seller to send us the products
    – Shipping method
    – Your location
    – Seasonal traffic

    Due to these, we cannot give a definite time for arrival of your orders.

    Best Regards

  9. Abhijeet

    Wanted to putchase 3pc vase, ordered and paid amount. Aliexpress declined my transaction stating for security reason. Asked my 3 frieds to purchase same product, but they also faced same issue.And what Aliexpress wanted is my credit card details… I mean really???? Who want your credit card number along with ccv number, statement of card and id proof. Next time Aliexpress will ask your ATM PIN also. I am frustated and never login and buy anythinh from Aliexpress also making sure no other friend is buying anything grom Aliexpress

  10. sestrilevante

    if i buy lots of stuffs, how to combine those things into one packaging if i bought from a different stores?

  11. Svetlana Stevanovic

    I like when I view the product catalog I can find the detailed seller rating just below seller’s overall positive feedback. On that way the shopping is safe.

  12. Customer Support

    Dear Customer,

    Order to us is trusted because we supervise the seller directly from China. You can read all the details from this page. Have a pleasant day!

    Best Regards,
    Aliexpress Agent

  13. Imran Abbasi

    How much you charge for your Buying Service ? How payment is made to you ? Should we require to pay all payment to you inclusive of product+ your service charges ? Or Separately ?

  14. : Customer Service Team :

    Dear Customer

    Yes, you will pay to us and we will handle the whole process

    We will bill you twice for our service. First for buying the product & second for domestic and international shipping.

    First Bill consists of the Product Price + Our Service Fee.
    Our service fee is computed as 5% of Product Price for standard membership. 

    Second Bill is for local shipping and international shipping. Once we have confirmed your payment, we will ship your package according to your chosen shipping method.

    Local Shipping is based on seller’s price, to deliver your products to our warehouse
    this link will help you in making your order

    Best Regards

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